Microsoft Dynamics CRM Overview
What is Microsoft Dynamics CRM?
Microsoft CRM is a fully integrated customer relationship management system (CRM) designed to help organisations attract, keep and develop profitable customer relationships.
With a suite of sales, marketing and customer service tools, Microsoft CRM provides a single operating platform for all customer facing staff that enables an organisation to manage relationships with customers from first contact, through purchase and post sales.
Using the familiar Microsoft Outlook interface and through tight integration with Microsoft Office tools, Microsoft Dynamics CRM is designed to 'work the way you do'; providing a fast, flexible and affordable system that will help you streamline your business processes, improve efficiency and remain competitive.
Excitation are Microsoft Dynamics CRM experts
Having worked with Microsoft Dynamics CRM since its UK launch in 2004, Excitation is the UK's leading Microsoft CRM partner. We are Microsoft CRM experts and will help your organisation adopt the new processes and work practices required to achieve successful Microsoft CRM.
By helping you analyse your business we will work with you to design a system that supports your staff and your customers.
We will map your efficient and effective business processes into the Microsoft CRM system allowing your staff to work more productively.
We will ensure these processes capture meaningful data about your customers and your business, helping you make informed decisions to increase your company profitability.
As Microsoft CRM experts we can help you extend Microsoft CRM further into your business and integrate it with existing applications that you rely on, keeping your business productive and efficient.
Above all, we will ensure that Microsoft CRM drives consistent and measurable improvements to your business through understanding the issues that you face and working with you to address these. This way you can be sure of implementing a successful Microsoft CRM project.
Find out how Excitation's customised implementation of Microsoft CRM increased confidence, efficiency & tracability in Northern Star's sales pipeline
" Excitation have done a fantastic job of tailoring Dynamics CRM..."
Read the Northern Star case study