Microsoft CRM Case Studies

Excitation helped London First replace their Goldmine system with Microsoft CRM and then provided system customisations that allow the profiling of both individuals and businesses against exact categorisation.

Technology used: Microsoft Dynamics CRM 4.0

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Using Excitation's experience, Fresh Tracks achieved a solution that would help them capitalise on the benefits of Dynamics CRM.

Technology used: Microsoft Dynamics CRM 3.0

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After a successful implementation of Microsoft CRM 1.2 and Excitation PRISM, Interaction came back to Excitation for the upgrade to Dynamics CRM 3.0.

Technology used: Microsoft Dynamics CRM 3.0

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Mercers wanted to upgrade its Dynamics CRM 1.2 system with Dynamics 3.0 and implement customisations that would make it tailored to its needs.

Technology used: Microsoft Dynamics CRM 3.0, Microsoft SQL Server Reporting Services, Microsoft Dynamics CRM Exchange Email Router

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Northern Star wanted to fully utilise Microsoft Dynamics CRM 3.0 which they had implemented to manage their sales pipeline. Excitation provided customisation and user training to achieve this.

Technology used: Microsoft CRM Server, SQL Server Reporting Services, Microsoft CRM Exchange Email Router, Microsoft SQL 2005 Standard, Excitation PRISM

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Omfax needed a flexible end-to-end business solution that would track right through the deployment phase.

Technology used: Microsoft CRM Server, SQL Server Reporting Services, Microsoft CRM Exchange Email Router, Microsoft SQL 2005 Standard, Excitation PRISM

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PECO wanted an account-centered application with the ability to track and manage the installations of their products, streamline their sales process and provide better revenue forecasting.

Technology used: Microsoft CRM with bespoke customisation

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The Skiweb team was looking for a solution which would help them handle the various services they sell.

Technology used: Microsoft CRM with bespoke customisation

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