What We Do

There is much more to a successful Microsoft CRM implementation than software knowledge alone. Successful Microsoft CRM is built on understanding your business - what you currently do and what you aspire to achieve using Microsoft Dynamics CRM.

Successful Microsoft CRM is about ensuring your Dynamics CRM system supports your business, your staff and your customers.

As Microsoft CRM experts, Excitation offer a full suite of services to ensure your business achieves a successful Microsoft CRM implementation.

This begins with detailed business process analysis where our skilled Dynamics CRM consultants work with you to understand your business in order to deliver a Microsoft CRM system that supports your requirements.

We take time to understand your data management needs - what data do you currently have, what do you want to keep and what will you leave behind. How will this be presented to support your staff and provide the meaningful reports that will be the lifeblood of your business?

System Integration: we will consider the existing systems and applications that your business operates and design the Microsoft CRM system to fit these accordingly. What processes and information must pass between applications? How can this be achieved to streamline the way your business operates? What processes can be handled by Dynamics CRM through customising the application?

Often, through customisation of Microsoft CRM a large number of business processes can be handled by the Dynamics CRM application helping consolidate activities into one operating platform for greater efficiency. As Microsoft CRM experts, Excitation will advise where this is the case, ensuring your business achieves the greatest possible returns through using Microsoft CRM.

Implementing Microsoft CRM, we will design the system to support your way of working and IT infrastructure, ensuring that appropriate disaster recovery and back up procedures are in place. What security measures will protect your data without restricting access and the way people work? How will the system be accessed? What about remote workers?

Training is vital for a successful Microsoft CRM implementation, for both users and technical staff. A successful Microsoft CRM project is reliant on user adoption and Excitations' team of Dynamics CRM consultants includes Microsoft certified trainers - all experts in Microsoft CRM - to ensure that your staff are up to speed quickly and efficiently with your new system, meaning a faster return on investment for your business.

And finally, support and ongoing system review. With a large client base of successful Microsoft CRM customers, Excitation's team of Microsoft CRM experts will ensure your system operates efficiently at all times and that Microsoft CRM continues to deliver on the goals and expectations of your business.

Excitation has worked with numerous organisations where our skill and expertise around Microsoft CRM has resulted in improved business efficiency, reduced operating costs and increased company profitability. Take a look at our case studies to understand the type of returns our clients have achieved through their investment with Excitation.