Can I send a fax using Dynamics CRM 4.0?

Yes. One of the abilities of Microsoft Dynamics CRM Small Business Edition is to receive faxes within Dynamics CRM itself. Dynamics CRM Small Business Edition integrates with the Microsoft Small Business Server Fax service to create and receive faxes without you having to leaving your computer. When a fax comes in, the Microsoft Fax Router Services uses Optical Scanning Recognition to try and find a sender, to which it can link with a contact in your database.

It is also possible to create outgoing faxes from Dynamics CRM. Once all the data has been entered into the required fields, such as the recipient, you can add as an attachment any document you wish to be faxed. A record of the fax will be kept in your Dynamics CRM system. Dynamics CRM makes faxing an efficient process for any business.