Does Microsoft Dynamics CRM provide 'real time' data?

Microsoft Dynamics CRM is designed for use of real time dynamic data. Dynamics CRM also drives powerful and continuous workflow processes that allow the instant execution of tasks.

Dynamics CRM's workflow rules work in the background, constantly analysing your real time data and reacting to it with the rules you have entered. This means whilst you can instantly see you have a new order for your product, Dynamics CRM can have already sent an email thanking them for their custom.

Whilst Microsoft CRM will automatically capture thousands of your records, you will also need a reporting system that can analyse this real time data. Microsoft CRM can create sales, marketing and service reports on any data it holds. This will allow you not only to view all the data that is being put in your system but analyse it in report forms.

With core competencies in Business Process and Integration and Data Management Solutions, Excitation are Microsoft CRM experts and are skilled at analysing your business processes to ensure that your Microsoft CRM system is configured with workflow rules that support your working practices. Workflow implemented correctly is key to a successful Microsoft CRM implementation allowing the automation of tasks and activities that support your staff and provide a consistently high level of service to your customers. This will enable your business to be more efficient and productive and help drive profitable customer relationships - the backbone of any successful Microsoft CRM project.