Does Microsoft Dynamics CRM work with Microsoft Office Outlook?

Microsoft CRM does not just integrate with Microsoft Office Outlook it becomes an integral part of Microsoft Office Outlook. Almost all functionality within Dynamics CRM can be accessed from within Outlook meaning all the functionality around sales, marketing and customer service is only a couple of folders away from your inbox.

Let's face it, the majority of organisations use Outlook and most users are familiar with its functionality. Using the Microsoft CRM client for Outlook, staff can carry on working in an application they are already familiar with, without having to learn new systems, which saves on training and drives user adoption.

The simple track in CRM system allows complete compatibility with transferring Outlook data into Dynamics CRM. Emails, customer contact information, calendar items and tasks are all are stored centrally within Microsoft CRM with a single mouse click from Outlook allowing company-wide visibility.

Because this information can be available company-wide, all employees have the power to see client histories and respond effectively to questions and requests. The advanced integration with Microsoft Outlook makes Microsoft Dynamics CRM an efficient yet simple solution for your employees to use.