How does Microsoft Dynamics CRM compare to other leading customer relationship management solutions such as Goldmine, ACT and Salesforce?

There are many benefits to choosing Dynamics CRM over other CRM applications. Your business will be able to take advantage of the efficient integration of Microsoft technologies. Dynamics CRM will integrate with the Microsoft stack of technologies including SQL Server, Exchange Server and IIS. With Dynamics CRM there are no hidden costs for such integration.

Dynamics CRM will also integrate with Microsoft Office and Outlook, making it much easier for you staff to use their Dynamics CRM system effectively from the start. The integration and familiarity of Microsoft systems will mean that training costs will be reduced dramatically.

The main benefit of Dynamics CRM is that it is based on Microsoft's service oriented architecture (SOA). The problem for IT departments is typically that applications for business tasks such as customer relationship management and enterprise resource planning operate in isolation, while in reality such business systems always work together. Microsoft SOA aims to bring real integration between these areas and this will be of great benefit to any business.