Microsoft Dynamics CRM
Microsoft CRM For Customer Service
Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
Ensure efficient customer service processes
Assign, manage, and resolve support incidents successfully with automated routing queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
Understand customer needs
Microsoft CRM includes reports that let you identify common support issues, evaluate customer needs, track processes, and measure service performance.
Share information easily
Identify top customers and prioritise service needs with a complete view of accounts, including sales and order information as well as support information.
Create a shared knowledgebase of support information
Resolve support issues accurately and efficiently using a searchable, shared knowledgebase of commonly used articles.
Automate service scheduling
Automate service scheduling and centralise dispatching of resources and services.
Enhance productivity by optimising resource usage and lowering operational costs.
Improve customer satisfaction with timely delivery of accurate services.
Meet response time commitments and avoid penalties.
Keep customers informed by setting initial expectations and keeping them apprised of scheduling updates if circumstances change.
Adjust resource assignments in real time to meet high priority requests.
Find out how Excitation provided Omfax with a flexible end-to-end business solution that tracks projects through the deployment phase
" Excitation worked with us so we could get a product that suited us... "
Read the Omfax case study